LIMITED WARRANTY – As of December, 2021
Most parts of VIBRATATION are indestructible, under normal use. But, within 3 years after your purchase, if any defect occurs that isn’t due to normal wear and tear, misuse or alteration, please take a photo of the defect and email it to us to validate the replacement request. The part must be returned to us, at your expense. Upon receipt of the failed part, it will be repaired and returned to you, free of charge.
If you are among the few customers who buy the machine for shipment outside the contiguous US, we will not expect a return of a malfunctioned part but will expect you to pay for the increased shipping cost to receive a replacement part.
Return Merchandise Authorization, RMA
To receive an RMA, you must pay the return shipping fee (to Texas) and send photo evidence that the brushed stainless surface has not been damaged. The cost of this machine is high, so we cannot accept a returned unit that is damaged. After 30 days, no returns are accepted. Additionally, we cannot accept a return for any machine shipped out of the US, even if under 30 days.
Caring For Stainless Steel: Stainless steel itself will not tarnish in our normal living environment, but small contaminants can get stuck on the surface and make the steel look discolored.
Stainless steel is an extremely hard metal, but it’s not scratch-proof. Your VIBRATATION stainless steel platform will be delivered to you with a shiny brushed, kitchen appliance sort of finish. But, through normal use, eventually it will accumulate some scratches.
Exceptions: All warranty is void if the machine is operated without the “black box” attached to the motor. DO NOT operate the machine without this protective shroud. It surrounds the motor’s rotating mass, to prevent any possible accident such as:
- a power cord getting wrapped up, and ripped out of the wall, and possibly electrically destroying the motor
- an innocent hand or foot finding its way under the machine, while powered on. This could end with as little as a bruise on a finger, or as miserably as a broken (and possibly shattered) hand or foot.